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Instead it says alarm has been triggered and the security center has been notified. I was waiting for someone to contact me but it never happened. So I logged onto the app and found out it's a communication failure triggered by one of the sensors. I tried to disarm or reset using the app, it wouldn't let me and kept getting message that says cannot be reset due to the communication failure. I figured out how to reset it but I have to be home to do it using the console. Then open and close the door or window that triggered the error.
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Contact Cox Customer Care by phone if you have any questions or to make any changes to your account.
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However, if you self monitor with SimpliSafe, you won’t be able to control your system remotely, livestream footage, or receive notifications.